We hope that you are happy with your order, but if for some reason you are not, you may exercise your right to return or to exchange purchased product(s) within fourteen working days from the date on which you received it/them from Editions srl.
Below are the steps to return a product.
1. we invite you to inform Editions srl by sending an email to firstname.lastname@example.org within fourteen (14) working days from the receipt date of your order;
2. Editions srl Customer Service will contact you at the provided email address to agree on the steps of the return;
3. package your return item in Editions srl packaging and in a well-padded box to prevent damage in transit. We invite you to take utmost care of the re-packaging of delicate marble items;
4. shipping costs related to the products return are to be paid by the Customer;
5. please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost or damaged in transit will not be treated as returned, and cannot be exchanged or refunded.
Via Vincenzo Vela, 8
20133 Milano (Italy)
All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
The right to return products shall be correctly exercised once the following conditions have been fully met:
1. the returned items must be shipped back to the Editions srl within fourteen (14) working days from the date the package was delivered to you;
2. all items must be returned unused;
3. all items are returned in their original packaging and in their well-padded box.
If you have fulfilled all requirements set forth above, Editions srl shall refund the entire price for the purchased product(s), including the initial delivery charge only. Refunds will be processed by the original payment method, no later than 30 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or you notifying us of cancellation). Unfortunately we cannot refund any taxes, duties, charges or the return shipping fee.
If goods returned are not in a re-sellable conditions, Editions srl will not accept the return.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered again to you at your expenses. If you refuse the above delivery, Editions srl reserves the right to retain the products and the amount paid for your purchase of the products.
For items purchased during special promotions or linked to no profit projects we cannot accept exchanges and returns.
CUSTOM MADE PRODUCTS
Your right to return goods does not apply to goods made to your specification, or which have been clearly personalized, such as but not limited to: custom size, fabrics and finishing of furniture, initials engraving on marble objects, limited editions, etc.