Terms and conditions - Editions Milano
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Terms and conditions

INTRODUCTION
The offer and the sale of Products through this online shop is proposed by the company Editions srl, and are drawn up in compliance with the regulations on electronic commerce and distance sale contracts.

THE COMPANY:
Editions srl
Via Vincenzo Vela, 8
20133 Milano – Italia
VAT Nr. IT09618860960
E-mail: info@editionsmilano.com

The Customer declares to have read all the information and general conditions of sale presented herein, before placing an order.

GENERAL CONDITIONS OF SALE
These general conditions of sale (“General Conditions”) regulate methods and conditions of sale of the products marketed by Editions srl (“Products”).
All product sales contracts from Editions srl to third parties (“Customers”) are regulated by these General Conditions, which are an integral and essential part of any proposal, order and placement of a purchase order for the Products. Sales conditions applied to the orders are those in force at the moment of placing the order.

  1. PRODUCTS: PRICES AND FEATURES
1.1 Unless otherwise agreed, Products prices published on the website by Editions srl are in Euros, include Italian VAT but exclude delivery costs. Prices guaranteed to the Customer shall be those published on the Website on the day the order is placed. The price stated at the moment of purchase is fixed and definitive.
Deliveries outside of the EU also not include customs, that will be charged to the Customer and will be asked for by the courier at the moment of delivering the goods.
Prices presented on the Website by Editions srl cancel and replace the previously stated ones, and are subject to Products availability.
Products images are for illustrative purpose only and are not binding.
Product made in marble may be significantly different one from the other, according to the stone each of them comes from. Images on the Website by Editions srl are indicative.
Products cannot be sent for testing. Although Editions operators can provide Customers with information on the Products, the Customer is responsible for the choice of the Products ordered and for their conformity to the specifications sent by each producer.
 
  1. ORDERS – BILLING
Each order placed represents a contractual proposal of the Customer. Clearance of the order by Editions srl represents its confirmation and acceptance.
Tax documents related to orders will be issued by Editions srl at the time of dispatching Products to the Customers.
The invoice will be issued by  Editions srl. The Customer will have to indicate the exact necessary data and the billing address.
 
  1. ORDER FULFILLMENT
The order will be fulfilled according to the terms stated on the Website. Once an order is confirmed, it should be cancelled only within 24 hours, at the end of which the customer is obliged to pay for the order. In accordance with the laws, our customers, anyway, could return the order within 14 days of receipt, as our return policy states (9. Right to Cancel).
Deliveries usually take place within 2/3 working days for Italy and 2/6 working days for other destinations, if Products are marked as “available”.
Should the order not be executed (in the event of unavailability of the Product ordered), Editions srl will inform the Customer as soon as possible about the delivery time, subject to the Product availability. Should the Customer not intend to wait and decide to give up the Product, Editions srl will refund the Customer of the price at the time of the purchase.Refunds will be processed within 30 working days from the order cancellation.
In the event of breakage, stock depletion or unavailability of the ordered Product, Editions srl will inform the Customer as soon as possible, stating a new deadline for Product availability.
The Customer will send an e-mail confirmation for his/her choice, that is to wait for the Product supply or to request a refund.
 
  1. ORDER ACCEPTANCE
The conclusion of the agreement will only take place at the moment of the order confirmation by Editions srl.
The Customer will be notified of the acceptance by e-mail. The message will state the order confirmation with all the elements of the agreement (Products, prices, delivery dates, shipping costs, …)
Editions srl reserves the option not to confirm any order for whatever reason, especially if involving supply problems or the order itself.
 
  1. PRODUCT DELIVERY
Products are shipped to the shipping address stated by the Customer.
Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, credit card and PayPal payments are attested by the transaction confirmation by the circuit.
We deliver through qualified express couriers, or specialists in furniture delivery, to guarantee the quality of our service and Products integrity.

Delivery Time
Editions srl ships orders usually within 2/3 working days for Italy and 2/6 working days for other destinations, subject to Product immediate availability in stock. Delivery times are stated in weekdays.
For Products having different delivery times, the deadline applied is equal to the item with the longest delivery time. For delivery delays of less than 30 (thirty) days, the Customer is neither allowed to refuse the delivery, nor to ask for refunds or compensations.
Editions srl reserves the right, if necessary, to segment the delivery of Products in different steps (even for items belonging to the same order).
Delivery is to be considered completed at the moment the Product is consigned to the Customer.
The delivery note issued by the courier and dated and signed by the Customer is proof of transport and delivery of the Product.

Delivery on street level and Assembling
Deliveries are to be intended on street level: Products will not be delivered on the Customer’s floor and we will not take any trade-in.
Unless otherwise specified or agreed in written form, Editions srl does not offer any assembly service.
The majority of our Products is delivered in pre-assembled form: final assembly is usually very easy and generally consists of assembling determined pieces.

Please note:
On delivery, the Customer must verify the content of the package, the conformity and state of the Product(s). Editions srl recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that:
– number of parcels corresponds to that stated in the enclosed delivery note;
– package is intact, neither damaged nor wet or adulterated, and the content undamaged.
Should the Customer note any anomalies, delivery of the Products must be refused or detailed reserves must be put in writing and dated.
Once the Customer signs the delivery note with no “reserve”, he/she will not be able to question the external conditions of the delivered Product. Issues about integrity, correspondence or completeness of the Products received must be notified within three 3 (three) from the delivery.
Editions srl reserves the right to deliver the Products through a courier selected by the Customer.
Special delivery terms and conditions must be previously agreed between the Customer and Editions srl, and accepted in writing by Editions srl.

Duties and taxes
International deliveries outside the EU do not include customs & clearance fees, duties & taxes, and any other local taxes. Editions srl is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office. These duties are payable by the customer prior to their delivery or at the time of the delivery (the amount will be calculated once the goods arrive in customs), and will be at the customers expense.
Editions srl does not manage the tax refund. You can either contact the customs directly or have the delivery done to the asked address.
 
  1. PRODUCTS PICK UP – CUSTOMER’S ABSENCE
In case the Products could not be delivered to the address provided by the Customer during the order process, the courier will leave a note stating address and method for collecting the package. If the Customer does not collect the package within the deadline indicated by the courier, Products will have to be returned carriage paid to Editions srl, that reserves the right to refund the Customer for the price of the Product, minus charges for shipping.
In the event of an error during the delivery, the Customer is in charge of returning the Product(s) to Editions srl within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.
Once the Product is received in its correct form, Editions srl will send at its own expenses the Product initially ordered.
 
  1. FORCE MAJEURE
The following cases are to be considered as force majeure, apart from those specified by law:
– total or partial strikes, internal or external to the Company, stop of means of transport or provisions for any reason, governative or legal restrictions,  computer breakdowns, telecommunication halt included networks and the Internet.
Force majeure will cause the suspension of the order. If after 3 (three) months parties observe the persistence of the force majeure, the order will be automatically cancelled, unless otherwise agreed.
 
  1. WARRANTIES
8.1. In the event of a product’s compliance defect or lack of conformity pursuant to Article 129 of the Consumer Code, the legal guarantee under Articles 130 and 132 of the Consumer Code will apply. The Customer is entitled to restore, without charge, the conformity of the goods by repair or restoration. Should such remedies fail, the Customer is entitled to an appropriate price reduction or termination of the contract. The Customer shall forfeit those rights if the defect of conformity is not reported to Editions srl within 15 days of the date on which the defect is discovered.
8.2. Excluded from the warranty with regard to defects and/or lack of conformity are circumstances that may cause defects such as improper use or storage and inadequate care not in accordance with the instructions provided by Editions srl or reckless and negligent actions in relation to the nature and characteristics of the product.
8.3. Editions srl reserves the right to examine the allegedly flawed and/or defective and/or non-compliant products, in order to verify the flaws/defects and/or non-conformities reported by the Customer. Under no circumstances will unauthorised returns be accepted. All returns relating to products that are custom made (i.e. custom size, custom color) and/or personalized (i.e. initials engraving on the marble objects) will not be accepted.  

  1. RIGHT TO CANCEL
9.1 According to the clause 5 of the Legislative Ordinance number 185 of the 22nd of May 1999, the Customer (if recognized as “Consumer” according to the clause 1, letter B, of the D. Lgs 22 maggio 1999 n. 185) has the right to withdraw from the contract and to send back the Products ordered, with no penalty and without specifying the reasons, not later than 14 (fourteen) days from the delivery time.
9.2 The Right to Cancel the contract of sale can be exercised by the Customer within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the goods.
To exercise the right to cancel, the Customer must inform us:
1.by mail Editions srl – Via Vincenzo Vela, 8 – 20133 Milano Italy 
2.by email at customerservice@editionsmilano.com

of his/her decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail).
To meet the cancellation deadline, it is sufficient for the Customer to send his/her communication concerning the exercise of the right to cancel before the cancellation period has expired.

9.3 EFFECTS OF CANCELLATION
Should the customer cancel this contract, we will reimburse to the Customer all payments received, including the costs of delivery (except for the supplementary costs arising if the Customer has chosen a type of delivery other than the least expensive type of standard delivery offered by Editions srl). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by the Customer. We will make the reimbursement without undue delay, and not later than: 30 working days after the day we receive back from the Customer any goods supplied.
We will make the reimbursement using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement.
9.4 The Customer shall send back the goods or hand them over to us at the address: Editions srl – Via Vincenzo Vela, 8 – 20133 Milano Italy without undue delay and in any event not later than 14 days from the day on which the Customer communicates the cancellation from this contract to us. The deadline is met if the Customer sends back the goods before the period of 14 days has expired.
The Customer will have to bear the direct cost of returning the goods.
9.5 The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The returned goods must be in resalable condition.
9.6 The right to cancel stated in point 9.1 cannot be exercised by the Customer if the Products purchased have been made to the consumer’s specifications, are clearly personalized or deteriorate or expire rapidly. The right is not extended also to Limited Edition Products.
9.7 Editions srl recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that number of parcels corresponds to that stated in the enclosed delivery note and that the package is intact, neither damaged nor wet or adulterated, and the content undamaged.
 
  1. PAYMENT
Payment is due at the moment of the order confirmation.
The Customer commits to pay the agreed price for the Product ordered on the Website (price of the Product plus Shipping costs), and to pay – when necessary and directly to the courier – VAT and any other tax related to the import of Products in the country of destination of the Product.

The Customers pays for the order:
– by credit card, as suggested on the Website.
The Customer guarantees to Editions srl to have all authorizations necessary to use card payment while confirming the order.

– by bank transfer in favour of Editions srl.
In the event of missing reception by Editions srl of the bank transfer within the following 14 (fourteen) days from the order, Editions srl reserves the right to cancel the order. Bank details of the Company will be provided at the order confirmation.
– by Paypal and ApplePay
The Customer guarantees to Editions srl to have all authorizations necessary to use PayPal and ApplePay while confirming the order.
 
  1. FAILURE TO PAY – CONDITIONAL SALE
Products ordered are property of Editions srl until the definitive and complete payment of their price (Art. 1523 and following of the Civil Code). Editions srl reserves the right to demand the Products ordered in case of failure to pay.
In this event and by request of Editions srl, the Customer commits to return any non-paid item, at his/her own expenses.
 
  1. CLAIMS
Complaints for non-compliance of delivered Product(s) with the order must be sent in writing to Editions srl, immediately after receiving the goods.
The Customer must keep the original packaging and the delivery note.
 
  1. PERSONAL INFORMATION
Customers’ personal data, including e-mail addresses of the Website users, are processed in accordance with the art. 13 of the D.lgs. 196/2003 “Codice in materia di protezione dei dati personali”, also known as Privacy Policy.

Personal information requested from and related to the Customer is essential to process and ship the order, to issue invoices and to draft warranty agreements, as the case may be. For this purpose, Editions srl may provide suppliers with this personal information.

The Customer may object to this disclosure (pursuant to art. 7 of D.lgs. n. 196/2003) and has the right to access, modify, amend and delete all data related to him/her, by writing to Editions srl, Via Vincenzo Vela, 8 – 20133 Milano Italy.

For further information, please refer to Decreto legislativo 30 giugno 2003, n. 196 – Codice in materia di protezione dei dati personali: Garante per la protezione dei dati personali.
In order to avoid any attempt of fraud, Editions srl may ask proof of the Customer’s identity and domicile.
 
  1. ELECTRONIC SIGNATURE
The “approval click” constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature.
 
  1. NON RENUNCIATION
Any one or more failure by Editions srl to enforce any provision of this agreement or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion.
 
  1. AGREEMENT INTEGRALITY
These General Conditions of Sale represent all obligations of the parties. No other general or special term and conditions communicated by the customer shall neither be included in, nor depart from these General Conditions.
 
  1. INTELLECTUAL PROPERTY
Editions srl owns the intellectual property right upon the Website and the right to display the elements of the e-shop catalogue. Consequently, total or partial reproduction of the elements contained in the Website or the catalogue on any medium whatsoever, the use of such elements and the fact to make them available to third parties are formally prohibited.
 
  1. NULLITY
Should one or several clauses of these General Conditions be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.
 
  1. COMPETENT COURT
This agreement is governed by Italian law. In the event of a dispute and where no amicable settlements were reached between the parties, where applicable mandatory dispositions of law related to consumer protection (as in art. 1, letter B of D.Lgs 22/05/1999 n. 185), any controversy linked to these General Conditions will be of exclusive competence of the Court of Milano (Tribunale di Milano, Italy).
Pursuant to and by effect of clauses no. 1341 and 1342 of the Civil Code, the Customer declares to have accurately read, understood and accepted specifically the following clauses of these General Conditions of Sale of Editions srl: 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.

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