Shipping policy

Product delivery

Products are shipped to the shipping address stated by the Customer.
Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, credit card and PayPal payments are attested by the transaction confirmation by the circuit.

We deliver through qualified express couriers, or specialists in furniture delivery, to guarantee the quality of our service and Products integrity.

Delivery time

Editions srl ships orders usually within 2/3 working days for Italy and 2/6 working days for other destinations, subject to Product immediate availability in stock. Delivery times are stated in weekdays.

For Products having different delivery times, the deadline applied is equal to the item with the longest delivery time. For delivery delays of less than 30 (thirty) days, the Customer is neither allowed to refuse the delivery, nor to ask for refunds or compensations.

Editions srl reserves the right, if necessary, to segment the delivery of Products in different steps (even for items belonging to the same order).

Delivery is to be considered completed at the moment the Product is consigned to the Customer.

The delivery note issued by the courier and dated and signed by the Customer is proof of transport and delivery of the Product.

Delivery on street level and assembling

Deliveries are to be intended on street level: Products will not be delivered on the Customer’s floor and we will not take any trade-in.

Unless otherwise specified or agreed in written form, Editions srl does not offer any assembly service.

The majority of our Products is delivered in pre-assembled form: final assembly is usually very easy and generally consists of assembling determined pieces.

Please note:

On delivery, the Customer must verify the content of the package, the conformity and state of the Product(s). Editions srl recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that:

– number of parcels corresponds to that stated in the enclosed delivery note;

– package is intact, neither damaged nor wet or adulterated, and the content undamaged.

Should the Customer note any anomalies, delivery of the Products must be refused or detailed reserves must be put in writing and dated.

Once the Customer signs the delivery note with no “reserve”, he/she will not be able to question the external conditions of the delivered Product. Issues about integrity, correspondence or completeness of the Products received must be notified within three 3 (three) from the delivery.

Editions srl reserves the right to deliver the Products through a courier selected by the Customer.

Special delivery terms and conditions must be previously agreed between the Customer and Editions srl, and accepted in writing by Editions srl.

Duties and taxes

International deliveries outside the EU do not include customs & clearance fees, duties & taxes, and any other local taxes. Editions srl is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office. These duties are payable by the customer prior to their delivery or at the time of the delivery (the amount will be calculated once the goods arrive in customs), and will be at the customers expense.

Editions srl does not manage the tax refund. You can either contact the customs directly or have the delivery done to the asked address.

Products pick up – customer’s absence

In case the Products could not be delivered to the address provided by the Customer during the order process, the courier will leave a note stating address and method for collecting the package. If the Customer does not collect the package within the deadline indicated by the courier, Products will have to be returned carriage paid to Editions srl, that reserves the right to refund the Customer for the price of the Product, minus charges for shipping.
In the event of an error during the delivery, the Customer is in charge of returning the Product(s) to Editions srl within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.

Once the Product is received in its correct form, Editions srl will send at its own expenses the Product initially ordered.